Offer customers a unique and personalized experience with one-way video call, where customers can see and hear their support representative, but the representative can only hear them. This feature is ideal for scenarios where customers need assistance with visual or technical issues.
Vdesk's website widget allows businesses to integrate their customer support system directly into their website, providing customers with immediate access to support. This feature helps to increase customer satisfaction and reduce response time.
Automation and routing: Vdesk uses AI-based automation to reduce response times and provide personalized support to customers. This feature enables businesses to optimize their customer support operations and improve customer satisfaction.
Vdesk offers an omnichannel support system that allows businesses to consolidate all their customer interactions in one place. This feature enables businesses to respond to customer inquiries quickly and efficiently across multiple channels, including website widgets, Telegram, email, and shared inboxes.
With Vdesk, businesses can create multiple teams and assign agents to those teams based on their skills, expertise, or availability. Teams can also be configured with specific permissions and access levels, ensuring that sensitive information is only accessible to those who need it.
Vdesk allows businesses to configure business hours or out-of-office hours per channel and set up automated responses. This feature helps businesses to manage customer expectations and ensure that customers receive timely responses to their inquiries.
Vdesk's canned response feature enables customer service representatives to respond to frequently asked questions quickly and efficiently. This feature helps to save time and improve response times, which ultimately leads to increased customer satisfaction.
Shared inboxes are a key feature of vdesk that allows multiple team members to access and respond to messages in a single inbox. Team members can collaborate and ensure that customer inquiries are addressed promptly and efficiently.
Private notes feature allows agents to add notes to a conversation that are only visible to other agents within the team, ensuring privacy and confidentiality. Agents can collaborate and work together to resolve issues more efficiently.
Vdesk takes privacy and security seriously. Our platform ensures the protection of your sensitive information with encryption at rest and SSL/TLS encryption for secure communication. This feature ensures that customer data is protected, and businesses remain compliant with data protection regulations.
Our advanced reporting tools help you optimize your business operations, saving you valuable time and resources while reaching your audience efficiently.
No additional software: Vdesk is entirely browser-based, so you don't need to install any additional software or plugins to use. Can access from anywhere, anytime.
Vdesk allows businesses to gather feedback from customers on their satisfaction levels with their experience. Businesses can customize and send out CSAT surveys to customers via email or within the Vdesk platform.
Vdesk allows you to fully customize your chat widget, pre-chat form, and CSAT survey to align with your brand. You can also create a pre-chat form to gather necessary information from customers before the chat starts.